Your nonprofit's website can't go down. We make sure it doesn't.
Protect donor trust. Don't let your website be the thing that fails. Updates, monitoring, backups, and form protection handled by the engineer who knows your site.
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Why nonprofit websites need maintenance.
You need a partner who stays on top of it so you do not have to.
A broken donation form is not just a technical problem. It is missed revenue, lost trust, and volunteers scrambling.
WordPress sites require constant attention. Plugins update. Themes drift. Security holes open. Without active management, what worked six months ago starts failing quietly until it does not fail quietly at all.
Most nonprofit teams do not have a developer on staff. That is not a weakness. It just means you need a partner who stays on top of it so you do not have to.
Five tiers. Pick your level of support.
Each tier includes specific hours of maintenance, updates, monitoring, and fixes. Choose based on your org’s size, complexity, and reliance on the website.
Business Hours: Monday to Thursday, 9:30 AM to 4:00 PM ET | Friday, 9:30 AM to 2:00 PM ET
Tier 1 · Steady · $275/mo
Small nonprofits, volunteer-run, one person managing the website.
1.5 hours/month of fixes, consulting, and support
- Monthly WordPress, theme, and plugin updates (staged and tested)
- 24/7 automated uptime monitoring with email alerts
- Automated daily off-site backups
- Basic security hardening (login protection, role management)
- 1-2 small fixes per month (typo corrections, broken links, minor CSS tweaks)
- Email support during business hours
Not included: Form monitoring, performance optimization, strategy calls, security audits, after-hours support
Response Time (Business Hours Only)
Requests: next business day. Site down: same-day, best-effort.
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Tier 2 · Growing · $450/mo
Mid-size nonprofits with forms, events, or recurring donations; 2-3 staff members.
2.5 hours/month of maintenance and support
- Bi-weekly WordPress, theme, and plugin updates (staged and tested)
- 24/7 automated uptime monitoring with escalation alerts
- Automated daily off-site backups with monthly restore validation
- Form monitoring (donation, registration, contact forms tested monthly)
- Spam filtering and basic list management
- 2-3 small-to-medium fixes per month (form issues, layout tweaks, plugin conflicts)
- Email and phone support during business hours
- Monthly health summary email
Not included: Performance optimization, strategy calls, quarterly audits, after-hours support
Response Time (Business Hours Only)
Requests: same business day. Site down or forms broken: within 4 hours. Minor issues: next business day.
Get started
Tier 3 · Stable · $650/mo
Large nonprofits with ecommerce, higher traffic, or mission-critical operations; 4+ staff.
4.5 hours/month of maintenance and optimization
- Weekly WordPress, theme, and plugin updates (full staging environment, tested)
- 24/7 uptime and error monitoring with real-time alerts
- Automated daily off-site backups with monthly restore testing and documented recovery plan
- Form monitoring, spam filtering, and integration health checks (CRM, payment processors)
- Basic performance monitoring (Core Web Vitals tracking and regression alerts)
- Security hardening focus (quarterly attack surface review)
- 3-4 fixes per month (forms, integrations, performance issues, plugin conflicts)
- Email and phone support during business hours
- Monthly 30-min operations check-in call (optional)
- Quarterly risk review summary
Not included: Performance optimization work, after-hours support, new feature development, SEO or content strategy
Response Time (Business Hours Only)
Requests: within 4 hours. Site down or checkout broken: within 2 hours. Forms or features broken: same-day, 4-hour window.
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Tier 4 · Executive · $950/mo
Large nonprofits where downtime costs money; multi-team environment; mission-critical revenue.
6 hours/month plus up to 30 minutes of calls
- Weekly WordPress, theme, and plugin updates (full testing and rollback discipline)
- 24/7 uptime, error, and security monitoring with real-time alerts
- Automated daily backups with monthly restoration testing and documented runbooks
- Form monitoring, payment gateway testing, integration health checks (CRM, email, booking, payment)
- Performance monitoring and alert-driven fixes (Core Web Vitals regressions addressed)
- Security hardening and monthly threat review (attack surface, vulnerability scans)
- 4-5 fixes per month (forms, integrations, performance, security issues)
- Proactive improvement backlog (1-2 hours/month for optimization work identified during monitoring)
- Email and phone support during business hours
- Monthly 30-min ops and strategy call (included)
- Quarterly full security audit and risk assessment
Not included: After-hours support (available for additional billable rates), new feature development, content creation, SEO optimization
Response Time (Business Hours Only)
Requests: within 2 hours. Site or donation down: within 1 hour. Security event: within 1 hour.
After-Hours / Emergency Support: Available on demand, billed per incident at $275 for the first hour, then $150 per hour for additional time. Must be requested and billed separately.
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Tier 5 · Mission · $1,500/mo
Very large nonprofits or complex environments requiring dedicated support and executive oversight.
10 hours/month plus up to 1 hour of calls
- Everything in Executive, plus:
- Proactive improvement backlog (3-4 hours/month for optimization, UX fixes, performance work)
- Monthly 60-min ops and strategy call plus executive summary
- Dedicated account contact (named person, not ticket queue)
- 24/7 after-hours support for Severity 1 and critical Severity 2 (30-min response, billed separately)
- Quarterly business continuity and disaster recovery planning
- Annual comprehensive security audit and penetration testing recommendations
- Custom automation for repetitive tasks (within scope)
- Vendor coordination (hosting, DNS, third-party apps)
- Documented change logs and operational runbooks
Not included: Major redesigns, new site development, content creation, ongoing SEO services
Response Time (Business Hours Only)
Requests: within 1 hour. Severity 1: within 1 hour. Severity 2 (critical): within 1 hour.
After-Hours: Severity 1 available, billed per incident at $275 for the first hour, then $150 per hour.
Get started
Response time = acknowledgment and investigation start. Resolution time depends on complexity. Critical incidents always take priority during business hours. After-hours and emergency support are available at additional billable rates ($275 for the first hour, then $150 per hour) on all tiers except where explicitly included.
Which tier is right?
Answer a few questions to find your fit.
| Question | Steady | Growing | Stable | Executive | Mission |
|---|---|---|---|---|---|
| Process donations online? | No, or rarely | Yes, occasional | Yes, moderate volume | Yes, significant volume | Yes, mission-critical revenue |
| Staff managing the site? | 1 person | 2-3 people | 4+ people | Multiple departments | Dedicated team + executive |
| Can the site be down for a day? | Yes, it’s OK | No, maybe hours | No, need same-day fix | No, need 1-hour response | Absolutely not |
| Running forms or integrations? | No | Yes, basic | Yes, multiple | Yes, complex (CRM, payment) | Yes, many systems |
| Monthly budget realistic? | $275 | $450 | $650 | $950 | $1,500+ |
Scope Clarity
What counts as a “fix” and what doesn’t
Included in all fix hours:
- Bug fixes from plugin or theme conflicts
- Layout corrections and CSS tweaks (under 30 minutes)
- Form troubleshooting (spam filtering, deliverability, redirects)
- Broken links and redirect fixes
- Minor content updates (under 15 minutes)
Not included (billed separately):
- New pages or website sections
- Feature development or functionality changes
- Design changes beyond CSS tweaks
- Content creation or copywriting
- New integrations with third-party tools
- After-hours or emergency support
After-Hours & Emergency Support
Available when you need it. Billed separately.
Site emergency at 9 PM? Critical donation form down on Sunday? We’re here. After-hours support is available on-demand across all tiers.
Rate
$275 for the first hour, then $150 per hour for additional time
Availability
Evenings (5–10 PM ET Mon–Fri), weekends (9 AM–5 PM ET Sat–Sun), major giving periods (year-end, Giving Tuesday week)
How it works
You contact us, we respond within 1 hour, and time is billed per incident at $275 for the first hour, then $150 per hour. Invoice sent monthly.
Note
Executive tier includes priority routing. Mission tier includes 30-min response SLA for Severity 1. Both still billed separately.
Protect your mission. Start today.
Not sure which tier fits? Call us. We’ll ask the right questions and recommend the right plan. No pressure.
Clients we look after.
Website Rebuild · CounselingA site for couples in crisis, rebuilt to answer the first question fast: is this for us, and what does it cost?
Website Design · NonprofitEvents, programs, and giving for Charlotte's creative community. Editable by a small team.
WordPress · PublishingA publishing workflow the marketing team stopped dreading.
What nonprofits ask before signing up.
Yes, as an incident scope. Ongoing maintenance reduces the risk significantly, but no one should pretend hacks are impossible. If your site is compromised, we clean it up and harden it.
We roll back immediately, isolate the conflict, then fix it forward with the least risky change. That is why we do not run automatic updates.
Yes, with a secure access approach. No shared logins. We walk you through best practices.
Yes. We coordinate. We do not play vendor ping-pong. If someone else is involved, we work with them.
Send us your site URL. We confirm the scope, run a baseline audit, then you pick a tier and we handle the rest.
Yes. If the organization grows or needs change, we adjust the plan.
Call us. We ask a few questions and recommend the right fit. No pressure.
We have built for nonprofits including Roof Above, Charity Navigator, and Charlotte is Creative, and we do right by them. Talk to us about what you need.
Tell us about your site.
The short form is enough to start. An expert reads it and replies within one business day with concrete next steps.
Brief reviewed by an expert within one business day. Thirty-minute call. Written scope within five days.
“We have a non-profit organization that is entirely run by volunteers. We discovered Michael about 6 years ago to help us re-vamp our website and we have never looked back. From the beginning, Michael has really "gotten" our somewhat quirky organization and…”
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